Aloha eBUYS FAQ
Frequently Asked Questions for Buyers
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Can Aloha eBUYS help me purchase goods/services using Hawai'i State contracts and National Cooperatives?
Statewide contracts are negotiated and approved by the State Procurement Office. When the State leverages National Cooperative contracts for Statewide use, (such as NASPO, Sourcewell, or GSA), those contracts are made available to any State of Hawai'i public purchasing entity through the State’s participating addenda. Always follow your organization’s procurement rules when purchasing. Aloha eBUYS has the capability to do bids, quotes, and requisitions.
What if I need help using the system?
For further assistance email: buyers@alohaebuys.info
Who is SOVRA?
SOVRA is the developer and implementer of the ePro eProcurement system (branded as Aloha eBUYS in Hawai'i). SOVRA also provides other products and services for government procurement and purchasing, including its suite of SOVRA S2G products including the operation of a national public sector procurement supplier network. SOVRA is managing the Aloha eBUYS Cooperative Program on behalf of the State.
Who is mdf commerce?
SOVRA is a leader in North American eprocurement. SOVRA enables the flow of commerce by providing a broad set of SaaS solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing them to generate billions of dollars in transactions on an annual basis. Our eprocurement, Unified Commerce and emarketplace platforms are supported by a strong and dedicated team of approximately 800 employees based in Canada, the United States, Denmark, Ukraine and China.
Frequently Asked Questions for Vendors
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What is Aloha eBUYS?
Aloha eBUYS is the State of Hawai’i’s new eProcurement solution that will transform the procurement processes for Executive Branch State Departments in Hawai’i. Aloha eBuys allows buyers to easily shop directly from Statewide vendor contracts and items.
The vision of Aloha eBUYS is, to deploy a best-in-class integrated eProcurement solution that provides streamlined State processes, resulting in improved efficiencies, compliance, and transparency.
Will State Agencies and Jurisdictions be mandated to use Aloha eBUYS?
Once government entities are onboarded to the Program, they will need to initiate their PL & VL purchases through the Aloha eBUYS software.
Are nonprofit organizations or private schools able to use State of Hawai'i contracts?
Please use this link to access the list of nonprofit organizations that are qualified to participate in Cooperative Purchasing with the State of Hawai'i.
Will Aloha eBUYS be the only solution for State Agencies and Jurisdictions to place orders?
The goal is for all buyers that use SPO PL & VL contracts to utilize Aloha eBUYS to initiate their purchases.
Are customers buying from Aloha eBUYS or from individual vendors?
State Agencies and Jurisdictions will buy from contracted vendors through Aloha eBUYS.
Will the Aloha eBUYS platform allow punchouts?
Yes, Aloha eBUYS will allow for internally hosted catalogs or vendor-hosted punchout sites.
Will Aloha eBUYS allow authorized dealers?
Yes. Authorized dealer participation is supported by the Aloha eBUYS Program.
Can buyers compare products from different vendors in the Aloha eBUYS Marketplace?
Yes. The Aloha eBUYS Marketplace allows for price comparison across multiple contracts and items.
What if my contract has custom items and services?
If the State of Hawai'i mandates the inclusion of your contract in the Aloha eBUYS Marketplace, SOVRA will work with the vendor to properly feature the goods, services, and vendor provided information under contract.
Will Aloha eBUYS integrate with vendor inventory management and CRM solutions?
Supplier inventory is not managed through Aloha eBUYS. Integrations to participating vendor punchout (ecommerce) platforms is available through the Aloha eBUYS Program.
Are demos of the Aloha eBUYS Marketplace available?
A demo of SOVRA's Marketplace software can be requested. Additional training and webinars will also demonstrate the Aloha eBUYS Marketplace.
Can my Aloha eBUYS hosted marketplace presence be changed on demand?
Your Aloha eBUYS hosted marketplace presence can be changed as needed within the scope and terms and conditions of your contract, which will require formal SPO approval.
Must separate reports be submitted for sales done through Aloha eBUYS and outside of Aloha eBUYS?
No, one sales report will be submitted for all sales (State and County) made under your contract.
What is a price list and vendor list contract (PL & VL)?
What if my company has multiple contracts with the State of Hawai'i?
Is there a limit to the number of employees in my company who can use Aloha eBUYS?
How will local businesses be impacted by the new Aloha eBUYS Program?
Who do participating vendors contact for questions?
Questions can be directed to the State of Hawai'i State Procurement Office at: alohaebuys@hawaii.gov or to SOVRA at: vendors@alohaebuys.info.
Contact Us
If you have any questions, issues or need support, please do not hesitate to reach out.
Government Support
Buyers - CPO Jurisdictions and Executive Branch Departments
Email
Aloha eBUYS Price & Vendor List Support
Vendors - Marketplace and Reporting
Email
General Vendor Support
Vendors - Login/Account Help and Bid Solicitation